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Privacy policy

Effective Date: Feb 05 2025

This Privacy Policy explains how Redwood Industrial Solutions W.L.L. (“Redwood”, “we”, “our”, or “us”) collects, uses, discloses, and protects your information when you visit riswll.com, submit a Request for Quote (RFQ), place an order, or communicate with us through any channel. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you voluntarily provide, including but not limited to:

  • Name and contact details (name, email address, phone number, WhatsApp number)
  • Company name and job title
  • Billing and shipping addresses
  • RFQ details, purchase orders, and related documents
  • Messages, notes, and attachments sent via forms, email, or WhatsApp
  • Payment-related information (processed securely by Shopify or third-party payment gateways)

1.2 Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address and approximate geographic location
  • Device type, browser type, and operating system
  • Pages visited and time spent on the site
  • Referring websites or links
  • Cookies and similar tracking technologies

We may use Shopify’s built-in analytics and third-party tools to help us understand website performance and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process RFQs, orders, and payments
  • To communicate with you about quotations, product information, deliveries, and support
  • To manage and improve our website, services, and user experience
  • To maintain business records and comply with legal, tax, and regulatory requirements
  • To detect and prevent fraud, security incidents, or misuse of our website
  • To send administrative notifications and important service updates
  • To send marketing communications where permitted and with your consent (where required)

We do not sell your personal information.

3. Sharing of Information

We may share your information with trusted third parties, including:

  • Shipping and logistics providers (e.g., courier companies, freight forwarders)
  • Payment processors and financial institutions
  • Manufacturers and distributors (for warranty, technical support, or direct shipment)
  • IT and hosting providers, including Shopify and related apps
  • Professional advisors (lawyers, accountants) where necessary
  • Government or regulatory authorities, where required by law

We share only the information necessary for these parties to perform their services and require them to handle the data securely and lawfully.

4. International Data Transfers

Your information may be transferred to and processed in countries outside your own jurisdiction, including but not limited to:

  • The Kingdom of Bahrain
  • Other GCC countries
  • Countries where Shopify or our service providers host their servers

By using our website and providing your information, you consent to such transfers, subject to applicable data protection laws.

5. Data Security

We take reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include:

  • Secure server and hosting environments
  • SSL/HTTPS encryption on our website
  • Access controls and restricted staff access to sensitive data
  • Use of reputable third-party processors and platforms

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including:

  • Managing RFQs, orders, and business relationships
  • Complying with legal, tax, and accounting requirements in Bahrain and the GCC
  • Resolving disputes and enforcing agreements

When information is no longer needed, we will delete or anonymize it, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to legal limitations
  • The right to object to or restrict certain processing activities
  • The right to opt out of marketing communications

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyze site performance. Cookies may be stored on your device when you visit our website.

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to external websites, platforms, or services. These third-party sites are not controlled by Redwood, and we are not responsible for their content, privacy practices, or security.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Redwood Industrial Solutions W.L.L.
Office No. 952, Building No. 33
Road No. 1802, Block 318
City: Manama
Area: Al Hoora
Postal Code: 318
Country: Bahrain
Email: sales@riswll.com
Phone: +973 3373-8201
Website: https://www.riswll.com