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Terms of service

1. Overview

Welcome to Redwood Industrial Solutions W.L.L. (“Redwood”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website, online store, and any related services, features, tools, and content (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform enabling us to deliver our Services.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

2. Eligibility and Account Obligations

By using the Services, you confirm that you are at least the age of majority under the laws of your jurisdiction and are legally permitted to enter into binding agreements.

You agree to provide accurate and complete information, including billing, payment, and shipping details. You are responsible for maintaining the confidentiality of your account login credentials and for all activity occurring under your account.

3. Products and Availability

We make every effort to display accurate product descriptions, specifications, and images; however, variations may occur depending on device display and manufacturer updates.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit sales to certain customers, regions, or jurisdictions

  • Correct errors, inaccuracies, or omissions without prior notice

Product availability is not guaranteed.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase. Redwood reserves the right to accept, decline, or cancel any order at our discretion.

An order is considered accepted only after payment is approved and you receive written confirmation.

Once accepted, cancellation requests may not be accommodated.

All purchases are subject to our Refund & Return Policy.

You confirm that all purchased products are for lawful use and not for resale unless explicitly approved in writing.

5. Pricing, Payments, and Billing

Prices are listed in the currency shown on our website and may change without notice.

Prices exclude:

  • Shipping charges

  • Customs duties

  • VAT or sales tax (where applicable)

You agree to:

  • Provide valid and up-to-date payment information

  • Ensure sufficient funds for transaction completion

  • Authorize Redwood to charge your payment method for all applicable fees

Redwood is not responsible for bank fees, foreign exchange charges, or payment delays.

6. Shipping, Delivery & Risk of Loss

Shipping estimates are provided for convenience only and are not guaranteed.

Redwood is not liable for delays caused by:

  • Carriers

  • Customs inspections

  • Force majeure events (weather, geopolitical issues, strikes, etc.)

Risk of loss transfers to you once the order is handed over to the carrier.

7. Intellectual Property

All trademarks, logos, images, graphics, text, and digital assets on the Services are the property of Redwood Industrial Solutions W.L.L. or its licensors.

You may not:

  • Copy, distribute, reproduce, or modify any material

  • Use the Redwood name or logo without written permission

  • Reverse-engineer or scrape any portion of the Services

All rights are reserved.

8. Third-Party Tools and Links

The Services may integrate with third-party tools or link to external websites.

Redwood does not control, endorse, or guarantee the accuracy or reliability of any third-party content.

Your use of third-party services is at your own risk and governed by their respective terms.

9. Relationship with Shopify

This section must remain unchanged to comply with Shopify requirements.

Our store is built and hosted on Shopify. Shopify is not responsible for your transactions or interactions with Redwood. By using the Services, you release Shopify from all claims arising from your purchases or use of the Services.

10. Privacy

Personal data is collected and processed in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using the Services, you consent to:

  • Processing of your data in Bahrain and internationally

  • Transmission of your data through Shopify and its service providers

11. Feedback and User Submissions

Any ideas, suggestions, or materials submitted by you (“Feedback”) may be used by Redwood for any lawful purpose without obligation or compensation.

You agree not to submit:

  • Unlawful or harmful content

  • Content infringing on third-party rights

  • Malicious code, viruses, or automated spam

12. Prohibited Conduct

You may not use the Services for:

  • Any unlawful activity under Bahrain or GCC law

  • Interference with security features

  • Misrepresentation, fraud, or impersonation

  • Scraping, data mining, or automated access

  • Distribution of harmful code

  • Infringing upon copyrights or trademarks

We may suspend or terminate access for violations.

13. Disclaimer of Warranties

Except where prohibited by Bahrain law, the Services and all products are provided “as is” and “as available”, without warranties of any kind.

Redwood does not guarantee that the Services will be uninterrupted, error-free, or secure.

14. Limitation of Liability

To the fullest extent permitted by Bahrain and GCC law:

Redwood Industrial Solutions W.L.L. shall not be liable for any:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business interruption

  • Damages resulting from use of the Services or products

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow certain exclusions; where prohibited, those limitations will not apply.

15. Indemnification

You agree to indemnify and hold harmless Redwood, its officers, employees, partners, affiliates, and Shopify from any claims or damages arising from:

  • Violation of these Terms

  • Illegal use of the Services

  • Infringement of third-party rights

16. Governing Law

These Terms are governed by the laws of the Kingdom of Bahrain.

Any disputes shall be resolved exclusively in the competent courts of Bahrain.

17. Changes to the Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms, contact us at:

Redwood Industrial Solutions W.L.L.
Office No. 952, Building No. 33
Road No. 1802, Block 318
City: Manama
Area: Al Hoora
Postal Code: 318
Country: Bahrain
Email: sales@riswll.com
Ph: +973 3373 8201